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Green Deal code of Practice: For Assessors
We thought it would be a good opportunity to look at the Green Deal Code of Practice, focusing on Green Deal Assessors.
Here are some of the things that Green Deal Assessors can’t do:
“Green Deal Participants must not engage in cold calling activities (whether face-to face, by phone or electronic communication) if the customer has indicated by any means that they do not wish to be contacted in that way. Green Deal Participants must immediately cease cold calling activities in respect of that customer, at the customer’s request.” -From the DECC PDF
This is great news, we hope the Government has the resources to police this correctly, as anyone who has been inundated by Personal Protection Insurance claims calls and texts this is one of the great annoyances of modern life. Fingers crossed that the industry dosn’t sully itself with these cheap marketing ploys.
“Green Deal Assessors must ensure that they clearly distinguish in their contact with
customers between (i) the impartial assessment of a property in question and
recommendations produced via that assessment; and (ii) any additional marketing and
sales activities, whether relating to Green Deal or other products or services. Green
Deal Participants must not engage in high-pressure sales techniques and must not
accept sales leads from persons who are known or suspected to engage in such
activities. Green Deal Participants must take reasonable steps to satisfy themselves
about how other parties obtains sales leads before entering into arrangements with
them.” -From the DECC PDF
This is the really meat of the assessment and how this actually translates will be interesting. The assessments are going to be independent, so all the advice is purely based on fact: how effective your current insulation is based on an in depth assessment taken of the buildings fabric. This is combined with an occupancy assessment, so how the people who occupy the building use it based on an interview with who ever books the assessment and a review of the energy bills of the building.
Once all of the inspections have been done and as much evidence has been gathered it is down to the assessors to make the recommendations for the particular building. Once this document is completed it is up to the customer to decide which Green Deal Provider to go with, this is where the assessor can offer advice but must state if they have an exsisting relationship with a Green Deal Provider.
The point to remember is if you pay for your assessment, its yours you can take it to any Green deal Provider, the only caveat is that a Provider isn’t under any obligation to take on all Green Deal Assessments.
Lets clarify the above point. Some providers are going to specialize in particular disciplines, like solar panels for example. So if you have your Green Deal Assessment that recommends a Biomass boiler and approach the Green Deal Provider who specializes in Solar Panels they might refuse to take on the assessments work. That doesn’t mean you will be left with an assessment that no one wants to enact, there will be a provider for you.
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